The Site is operated by SBShair LTD (we / us)

How the contract is formed between you and us

ou may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Pay Now” button on the “Payment Method” page. No amends can be made by you to your order after this point.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order creates an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched. The contract between us for the sale of a Product will only be formed when we send you the Dispatch Confirmation for the relevant Product. If you order several Products from us which are being delivered at different times, each contract is formed when we provide the Dispatch Confirmation for each Product.

Each Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. We may be unable to process your order if:

  • The Product you ordered is out of stock or discontinued
  • We don’t deliver to your area
  • If any of the items ordered were incorrectly priced due to any system errors
  • There is a problem with authorisation of your method of payment.

There may be certain Products made available on the Site are subject to age restrictions imposed by law. We are not permitted by law to supply these Products to individuals who do not satisfy the relevant age requirement and, if you are underage, you must not attempt to order these Products.

Delivery

We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order (e.g. fast or standard delivery). Unless otherwise provided, Our Team will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by Buyer will be paid for by Buyer. All cost of packing and shipment for Buyer's special equipment shall be paid for by Buyer.

We will dispatch all Products comprised in your order which are supplied by us at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.

For certain bulky or heavy items, there may be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.

Risk and Ownership

Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Ownership of the Products:

If you have ordered Products to be supplied directly from SBShair LTD ownership will passed to you on: delivery of the Products; or us receiving full payment of all sums due in respect of the Products (including delivery charges), whichever is the later.

If you have ordered more than one Product and one or more of the Products is to be supplied directly from SBShair LTD, ownership of the SBShair Products will pass to you on delivery or us receiving full payment in respect of the all sums due under your order, whichever is the later.

Price and Payment

The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.

These prices include VAT at the applicable local rates but exclude delivery costs. Delivery costs will be added to the total amount due once you have selected a delivery service from the available options. These are set out in Delivery Information.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

We cannot complete your order until you have paid for it in full. Payment can be made by PayPal and most major credit or debit cards, by completing the relevant details on the “Payment Method” page.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All fields indicated as compulsory must be completed. Please note that we will only use your information in accordance with our privacy policy. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product's correct price is different from the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

Our Cancellation, Returns and Refund Policy

Except in relation to the Products specified in the next paragraph, you may cancel your order within 1 day of receiving a conformation email. If your item hasn’t been dispatched and you want to cancel the order after 1 day of the conformation email you may be charged a small fee due to PayPal or Bank handling charges, you will be notified. To cancel your order prior to confirmation of dispatch you can either complete and return the cancellation form to support@sbshair.com or contact our Customer Services team. To cancel an order after confirmation of dispatch you will simply need to follow the Returns Procedure.

Exceptions

You may not cancel your order if the Products are personalised for you, sealed Products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered, unsealed Products which are not suitable for return due to health or hygiene reasons unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered. Take care to return the item(s) within the time period specified and keep a record of the delivery.

Where you decide to cancel an order after the Products have been dispatched, you will be under a duty to return them to us at your own risk. We will not be responsible for any loss or damage to the Products in transit. All such Products should be returned within the time period specified in the Returns Procedure. Until then, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, in accordance with our Returns Procedure.

Cost of Returns

Costs for any returns is your responsibility and therefore you should ensure that you make reasonable effort to ensure the items get sent back to us. We will not be responsible for any loss or damage to the Products in transit, therefore keep a record of the delivery.

After you cancel your order and return the Products we will reimburse you all sums debited by us excluding the cost of delivery. We may make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you. This would include for example the unsealing of sealed products. We will notify you of your refund via e-mail within a reasonable period of time. We will make the reimbursement using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will process the refund due to you as soon as possible and, in any case, within the earlier of 14 days of the day we receive back the Products from you; 14 days of the day you provide us with evidence that you have returned the Products; or where no Products were dispatched 14 days of the day you provide your notice to cancel the order. Please understand that in the rare case of a problem arising whilst processing this information it may take longer, you will be notified of this.

If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure.

Our liability

We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably likely or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

You must follow any advice we give you to keep Products we supply to you safe (including any instructions or product manuals provided with the Products). We cannot accept liability for damage to Products we have supplied which is caused by your failure to follow this advice, this doesn’t affect your statutory legal rights.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

General

If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect. We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions. You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts.

Privacy

Please see our Privacy Policy for details of what information we collect and how we will use and protect it.

Notification of errors

You should check the items delivered to you carefully and promptly upon receipt. If you believe that there may have been an error, or the items have been tampered with, you should contact us immediately and should not take or use any of the items.

Changes to any of our Terms and Conditions

We reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you use the website after the new terms and conditions have come into effect, you will be indicating your agreement to be bound by the new terms and conditions.

Contact Us

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us. Our policy does not affect your statutory legal rights.